North Brookfield Savings Bank: History, Ownership, Services
North Brookfield Savings Bank is a Massachusetts mutual savings bank with a history dating back to 1854. The institution serves individuals, families, businesses, and communities across Central and Western Massachusetts.
The bank provides checking and savings accounts, loans, mortgages, business banking, online banking, mobile banking, and other financial services. It also offers access to investment and insurance services through related operations.
North Brookfield Savings Bank has changed significantly since its founding, including its 2014 merger with FamilyFirst Bank and its 2021 reorganization under a mutual holding company structure.
What Is North Brookfield Savings Bank?
Where Is North Brookfield Savings Bank Located?
North Brookfield Savings Bank is headquartered in North Brookfield, Massachusetts. Its main office is located at 9 Gilbert Street, North Brookfield, MA 01535.
The bank serves communities throughout Central and Western Massachusetts through several branches. Its current network includes locations in North Brookfield, East Brookfield, West Brookfield, Ware, Belchertown, and Three Rivers.
The bank also provides online and mobile banking for customers who prefer digital account access.
Is North Brookfield Savings Bank Still Operating?
Yes, North Brookfield Savings Bank remains an active financial institution. Its current website offers personal banking, business banking, lending, online banking, mobile banking, and other financial services.
The bank continues operating as a mutual savings bank under the TruNorth Bancorp MHC structure. Its long history and current branch network reflect its continued presence in Massachusetts.
North Brookfield Savings Bank History
When Was North Brookfield Savings Bank Founded?
North Brookfield Savings Bank was established on March 3, 1854. The institution has therefore operated for more than 170 years.
The bank’s history began in North Brookfield, Massachusetts, where it developed as a community savings institution. Its current operations continue to emphasize local banking relationships.
How Has The Bank Changed Over Time?
North Brookfield Savings Bank expanded beyond its original market through new branches, mergers, and additional financial services.
The institution later expanded into communities including Ware, Belchertown, and Three Rivers. It also added digital banking and specialized business services as customer needs changed.
Who Owns North Brookfield Savings Bank?
What Is TruNorth Bancorp?
North Brookfield Savings Bank operates under the TruNorth Bancorp MHC mutual holding company structure.
The bank completed a reorganization involving TruNorth Bancorp and TruNorth Bancorp, Inc. in 2021. The operating institution continued under the North Brookfield Savings Bank name.
This structure differs from publicly traded banks where individual investors directly own common shares of the operating bank.
Is North Brookfield Savings Bank A Mutual Bank?
Yes, North Brookfield Savings Bank is a mutual savings bank. Its mutual structure is an important part of its history and ownership model.
The bank’s Massachusetts regulatory records identify it as a savings bank operating under a mutual holding company structure.
What Happened To FamilyFirst Bank?
When Did The FamilyFirst Merger Occur?
North Brookfield Savings Bank merged with FamilyFirst Bank in 2014. FamilyFirst Bank was headquartered in Ware, Massachusetts.
The merger made North Brookfield Savings Bank the surviving institution. FamilyFirst’s banking operations became part of the NBSB network.
Is The Ware Branch Connected To FamilyFirst?
Yes, the current Ware branch at 40 Main Street reflects the bank’s expansion following the FamilyFirst transaction.
The location remains part of North Brookfield Savings Bank’s current branch network. Customers can access regular banking services there.
Where Are North Brookfield Savings Bank Branches?
North Brookfield Branch
The main North Brookfield branch is located at 9 Gilbert Street, North Brookfield, MA 01535.
The location provides full-service banking and includes a 24-hour ATM. Customers can also access drive-up and walk-up ATM services.
East Brookfield Branch
The East Brookfield location is at 100 West Main Street, East Brookfield, MA 01515.
The branch provides standard banking services and has a 24-hour drive-up ATM. Saturday morning service is also available according to the bank’s current schedule.
West Brookfield Branch
The West Brookfield branch is located at 128 West Main Street #9, West Brookfield, MA 01585.
Customers can access banking services and a 24-hour drive-up ATM. Branch hours should be confirmed before visiting.
Ware Branch
The Ware branch is located at 40 Main Street, Ware, MA 01082.
This location became part of North Brookfield Savings Bank following the FamilyFirst Bank merger. It provides regular banking services and has a 24-hour drive-up ATM.
Belchertown Branch
The Belchertown branch is located at 4 Daniel Shays Highway, Belchertown, MA 01007.
The branch provides full banking services and has a 24-hour drive-up ATM. The bank’s current schedule should be checked before visiting because lobby hours can vary.
Three Rivers Branch
The Three Rivers branch is located at 2060 Main Street, Three Rivers, MA 01080.
The location provides banking services and includes a 24-hour drive-up ATM. Customers can also access Saturday morning branch service.
What Happened To The Palmer Branch?
North Brookfield Savings Bank previously operated a Palmer branch at 1051 Thorndike Street.
Massachusetts regulatory records show that the bank received approval to close that branch in 2022. Therefore, older websites may still display Palmer information that is no longer current.
What Banking Services Does North Brookfield Savings Bank Offer?
Checking Accounts
North Brookfield Savings Bank offers checking accounts for personal customers.
Its current banking services include free checking, debit cards, online banking, mobile banking, Bill Pay, and mobile wallet functionality.
Customers should review the current account disclosures for applicable fees, minimum balances, and other terms.
Savings Accounts
The bank offers savings accounts for customers who want to maintain funds separately from everyday spending accounts.
Savings products can provide a place for emergency funds, planned purchases, or other financial goals. Available rates and account conditions depend on the selected product.
Certificates Of Deposit
North Brookfield Savings Bank offers certificates of deposit with different terms.
CD rates can change based on market conditions and promotional periods. Customers should check the bank’s current rate information before opening a certificate.
Does North Brookfield Savings Bank Offer Loans?
Mortgage Loans
North Brookfield Savings Bank provides residential mortgage products for homebuyers and homeowners.
Its mortgage services include home purchases, refinancing, construction, land financing, and other residential borrowing options. Customers can begin the mortgage application process through the bank’s online Mortgage Center.
Home Equity Products
The bank also provides home equity loans and related financing options.
These products allow eligible homeowners to borrow against available equity in their property. Approval, rates, and borrowing limits depend on the customer’s financial situation and applicable underwriting requirements.
Consumer Loans
North Brookfield Savings Bank also provides consumer lending products.
Customers can apply for personal financing through the bank. Specific loan types, interest rates, terms, and eligibility requirements should be confirmed directly with NBSB.
Does North Brookfield Savings Bank Offer Business Banking?
Business Checking
NBSB provides checking and other deposit products for business customers.
Business Online Banking
Business online banking allows customers to view, print, and download account information.
Businesses can also schedule payments and use electronic services for managing financial transactions. Additional services include ACH processing and wire transfers.
Business Fraud Protection
NBSB offers several tools designed to help businesses monitor transactions.
These include Check Positive Pay, ACH Positive Pay, and ACH Block. These services can help businesses review or restrict certain transactions before they are processed.
Does North Brookfield Savings Bank Have Online Banking?
What Can Customers Do Online?
North Brookfield Savings Bank provides online banking for personal and business customers.
Customers can review balances, view transactions, transfer funds, access account information, manage payments, and use Bill Pay through the digital banking system.
Online access also allows customers to manage banking activities outside normal branch hours.
Does NBSB Have Mobile Banking?
Yes, the bank provides a mobile banking application.
Customers can use mobile banking to access account information and perform many of the same tasks available through online banking. The bank also supports mobile wallet functionality.
Customers should download the current application through an official app marketplace and avoid unofficial banking applications.
Does NBSB Offer Telephone Banking?
Yes, North Brookfield Savings Bank provides telephone banking.
The bank lists 1-800-433-3781 for telephone banking services. Customers can use the system to check balances, transfer funds, and access account information.
This provides another option for customers who cannot use online or mobile banking.
What Is The Bank Routing Number?
Current Routing Number
The primary routing number published by North Brookfield Savings Bank is 211374091.
The routing number can be required for direct deposits, electronic payments, transfers, and other banking transactions.
Customers should distinguish the routing number from their personal account number and online banking credentials.
Why Do Some Websites Show A Different Number?
Some third-party banking databases list another routing number, 211871714, alongside 211374091.
Because Bank itself currently publishes 211374091, that number should be treated as the primary routing number for general informational purposes.
Customers completing an important transaction should still verify the correct routing information directly with their bank.
Is It FDIC Insured?
How Does Deposit Insurance Work?
The bank is FDIC insured. Eligible deposits receive federal deposit insurance within applicable coverage limits.
The bank also states that deposits exceeding the FDIC insurance amount are insured through the Depositors Insurance Fund, subject to applicable Massachusetts rules.
This additional protection is associated with Massachusetts savings banks and provides another distinction from many conventional banking institutions.
Are Investments Covered By FDIC Insurance?
Investment products are different from insured bank deposits.
Customers using investment services should understand that market-based investments can lose value. FDIC deposit insurance does not protect investors from normal market losses.
Who Is The CEO?
Current Leadership
Kaz Borawski is the current President and CEO of North Brookfield Bank according to recent 2026 banking industry information.
Previous leadership included Donna Boulanger, who served as President and CEO from 2008 through 2022. Marco Bernasconi was subsequently identified as President and CEO in 2023.
Older articles may therefore show different names when discussing the bank’s leadership. Current information should be used when identifying the bank’s present executive team.
How Large Is The Bank?
Assets And Deposits
Recent 2026 banking industry data placed North Brookfield Savings Bank at approximately $438 million in assets and $368 million in deposits.
The bank had approximately 53 employees and seven locations when including the online branch classification used by that industry source.
These figures are dated and can change as the bank’s balance sheet changes. They should therefore not be treated as permanent figures.
How Does North Brookfield Bank Serve Its Community?
Community Banking Focus
The bank has supported community organizations, scholarships, financial literacy programs, food assistance initiatives, housing projects, and other local causes.
Its community involvement aligns with the mutual savings bank structure, which has historically emphasized service within the communities where the institution operates.
Community Reinvestment
The bank’s assessment area covers communities in Central and Western Massachusetts. Its lending activity includes residential mortgages and other forms of community financing.
How Does This Bank Compare With Other Banks?
Regional Banking Alternatives
It competes with community banks and larger financial institutions throughout Central and Western Massachusetts.
Local competitors include Country Bank, Cornerstone Bank, Monson Savings Bank, and Fidelity Cooperative Bank. Larger national institutions also compete for deposits, mortgages, and business customers.
For readers comparing financial institutions in other regions, Midwest Heritage Bank is a separate Iowa-based institution with a long history and a connection to Hy-Vee.
Another Massachusetts institution discussed by BillionFire is Bank of Oak Ridge, which should not be confused.
Customers searching for online banking services may also encounter the Whitney Bank login topic, which concerns a different banking institution and should not be treated as an NBSB service.
Frequently Asked Questions
Is North Brookfield Savings Bank Still Open?
Yes, it remains an active Massachusetts mutual savings bank with branches across Central and Western Massachusetts.
Who Owns It?
The bank operates under the TruNorth Bancorp MHC mutual holding company structure. It remains a mutual savings institution rather than a conventional publicly traded commercial bank.
What Is The North Brookfield Savings Bank Routing Number?
The primary routing number published by North Brookfield Savings Bank is 211374091. Customers should verify routing details with the bank before completing important transactions.
Does North Brookfield Savings Bank Have Online Banking?
Yes. NBSB provides online banking, Bill Pay, mobile banking, and telephone banking for customers.
Is North Brookfield Savings Bank FDIC Insured?
Yes. NBSB is FDIC insured, and the bank also states that eligible deposits beyond standard FDIC coverage receive protection through the Depositors Insurance Fund.
Final Takeaways
North Brookfield Savings Bank is a long-established Massachusetts mutual savings bank founded in 1854. It provides personal banking, business banking, mortgages, consumer loans, digital banking, and other financial services across Central and Western Massachusetts.
The institution has expanded through developments including its 2014 FamilyFirst Bank merger and 2021 mutual holding company reorganization. Its current leadership, branch network, and digital services reflect an active community banking operation rather than a closed or inactive institution.
The bank’s primary published routing number is 211374091, while its main customer service number is 866-711-6272. Customers should rely on the bank’s current website and direct communications for branch hours, account terms, rates, and transaction information.